Digital Mastery for Service Engineers: A Simulation-Based Approach

In today's intricate digital workspace, efficiency depends on mastering various tools and systems. Integra's client, a global industrial automation leader, identified this imperative, seeking an effective digital training strategy for their service engineers. Their goal? To ensure competent usage of their groundbreaking service tracking software, thus bolstering user confidence and diminishing errors.

Read the case study to know more about the project:

• Conducted a detailed analysis of client needs and existing training materials

• Designed storyboards emphasizing specific software tasks and guidance

• Developed ""Show Me"" simulations mirroring real-world scenarios

• Incorporated interactive evaluations, gamifying learning with micro-challenges