What is Salesforce Health Cloud, and why do you need it?

The health industry has become one of the biggest industries in the world. The reason is its tremendous growth and demand in recent years. With this growth came along the excessive workload that has been handled with trusted solutions like Salesforce Health Cloud that boosted operational efficiency.

In 2019, the global healthcare industry was valued at USD 282 billion and was expected to grow at a CAGR of 7.9% from 2020 to 2027. With this kind of growth, the need to have integrated systems to manage a multitude of data increases. That’s where Salesforce Health Cloud comes in. Let’s get a detailed understanding of Health Cloud.

What is Salesforce Health Cloud?

Salesforce Health Cloud is a platform to manage the patient relationship built using cloud technology’s power and security. It also has the support of social and mobile technologies that help to offer better and personalized engagement to patients or other users. 

Health Cloud can be considered a medical CRM for your healthcare organization. It provides the HCPs with a complete overview of the patient’s condition, their medical history and manages the patient smartly to deliver a connected patient engagement experience.

Using Salesforce Health Cloud, your staff can easily access the data of your clinical or non-clinical patients, including their health conditions, medications, appointment history, and preferences, by using EHR and other systems. 

It is a highly secure platform, so you don’t have to worry about losing patients’ data. It lets you communicate on different channels or devices to improve patient relationships. It even allows you to use triggers and workflows to deliver and track care information in a better way.

Top Features Of Salesforce Health Cloud

With Salesforce Health Cloud, customers have a data model built around patients and designed mainly for clinical settings using the FHIR standards. 

Here are some of the main features of the Salesforce Health Cloud:

1. Complete Patient Overview

It includes creating and managing profiles of the patient, their health timeline, and the patient care team network.

2. Care Team Productivity

It includes prioritizing the patient page, collaborating with the care team, configuring patient setup, management & customization of the care plan, population analytics, patient lists, patient segmentation filters, Risk stratification, & lead to patient conversion.

3. Clinical Data Management

It works on a  clinical data model and enables EHR integration. Health Cloud has an HL7-compliant interface and an individual patient model.

Why do you need Health Cloud?

Let’s look at some points that illustrate the importance of implementing Salesforce Health Cloud. 

1. Patient-to-patient trips

Health Cloud enables medical experts to provide the needed attention to each patient by providing individualized services. The patient can be assisted throughout the entire program.

Salesforce Health Cloud gives a comprehensive picture of the patient eliminating any data silos, security loopholes, inconsistencies, or service delivery delays.  

2. Care plan setting could be made easier 

It enables you to create simple and customized care plans to address any specific health concerns and provide the best possible solution.

3. 360-degree patient picture 

A 360-degree picture of all patients’ views can be utilized to provide the most effective healthcare services. With just a few clicks, the current state of health, appointment history, medical history, medications used, and other vital information are provided in detail.  

4. Real-time interaction  

With Salesforce for healthcare, you can ensure that patients are always in contact with the healthcare staff. Companies can also connect to the private Salesforce community to acquire real-time healthcare advice for the convenience of patients and medical professionals. 

5. Integration with EHR

You can conduct Salesforce Health Cloud integration with your current electronic health records (EHR) and get a centralized view of all tasks and goals along with the mapped treatment plans. It enables professionals to manage health records more efficiently.

6. Personalize patient and healthcare provider experience

With the platform, you can enable individualized patient interactions across many channels, including online mediums and phone, at each stage of the patient’s journey. The medical staff can even use it to answer the individual demands of patients in real time.   

Implement Salesforce Health Cloud with top Salesforce Partners

It is essential to tailor every encounter with today’s healthcare clients. Salesforce Health Cloud can offer this kind of experience. It gives a unified platform where patients’ and members’ experiences can be individualized while improving the respective processes.

So, consider implementing the same and for that, you need to hire a Health Cloud developer. You can contact us to learn about more features of Health Cloud before getting started with implementation.